Service Support Agreements
Mutual commitment, top performance
Our service is more than just a promise. When you purchase Contiweb equipment, you are engaging in a partnership that – like the machines – will last for decades. We believe such long term relations and mutual commitment are key to ensure continuance in the Heat Set Web Offset and digital equipment market.
Our Service Support Agreements are built on these key principles.
We offer four different packages that fit a range of needs and maintenance philosophies to:
- Ensure top level customer service
- Increase uptime
- Safeguard low operating costs
- Ensure compliance and sustainability
- Keep maintenance costs predictable and competitive
Support
Act
The Act Package is designed for customers who do most maintenance themselves but need Contiweb for a professional eye on specific items. It assures the customer of the Contiweb support and guidance, providing the best insight on how to maintain and set performance standards for the equipment.
Essential
Perform
Support
Essential
The Essential package is designed for customers who do most maintenance themselves, but need Contiweb for the essential specialized maintenance.
We work together with your engineers to ensure optimal performance and keep costs under control. An on-site service visit is included in the package, focused on exchanging essential parts and clearing top priority items on a mutually agreed open item list. Access to our 24/7 Tech Support is included, as well as our MyContiweb software which gives you a clear vision of your machine performance, including consumption of gas and other resources.
A machine performance assessment twice a year highlights areas to be addressed, ways to improve performance, and how to reduce costs. Spare parts are offered with an attractive discount.
Achievement
Performance
Would you like to know more?
If you would like to understand what Contiweb Service Support Agreements can do for you, please contact your Account Manager.
