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24/7 Remote Tech Support

Providing the following information enables quick and efficient support:

  • Machine number (stated on machine name plate, this is not the press line number)
  • Short problem description and/or error number
  • Tech Support is a paid service, please provide a Purchasing Order number if you want to pay per call.

Free access to 24/7 Telephone Tech Support is part of our Service Support Agreements.

Real-time diagnostic information for optimal support

Contiweb offers the option to connect your equipment to the Contiweb database, which enables remote machine communication with a Virtual Private Network (VPN) connection. The VPN connection provides diagnostic data which is available 24 hours a day, seven days a week and every day of the year, offering you optimal support through the Contiweb customer support hotline.