Maintenance pro-active

Expérience et savoir-faire

Chez Contiweb, nous pensons que les relations à long terme et l'engagement mutuel sont essentiels pour assurer la continuité. C'est pourquoi nous avons mis en place nos contrats d'assistance technique. Un programme d'entretien composé de quatre formules différentes qui répondent à un éventail de besoins et de philosophies d'entretien.

Les clients qui ne souhaitent qu'occasionnellement que leur équipement soit entretenu par Contiweb et qui ne souhaitent pas souscrire à un contrat d'assistance technique peuvent toujours bénéficier de l'expérience et du savoir-faire de Contiweb grâce à notre service d'entretien dynamique.

Inspection et entretien

L'entretien dynamique est une combinaison structurée d'inspection et d'entretien, à un moment précis et programmé. Ce programme vous permet de bénéficier de nos connaissances, tandis que les contrôles réguliers évitent les coûts supplémentaires d'entretien et les temps d'arrêt imprévus. Ce service vous permet d'avoir l'esprit tranquille, sachant que votre équipement est en parfait état.

Vous pouvez opter pour la sécurité du personnel d'entretien de Contiweb qui se charge de toutes les activités ou pour l'entretien par votre propre personnel, ou encore pour une combinaison des deux. L'entretien dynamique est disponible pour tous les équipements Contiweb et pour les sécheurs Vits. N’hésitez pas à contacter votre directeur de comptes pour en savoir plus.

Support

The Support package is designed for customers who are fully self-sufficient, but want to assure themselves of support from Contiweb when they need it.

You receive 24/7 access to our Tech Support. Our MyContiweb software gives you a clear vision of your machine performance, including consumption of gas and other resources. A yearly machine performance assessment highlights areas to be addressed, ways to improve performance, and how to reduce costs.

Any spare parts you need are available with an attractive discount. An on-site service visit is available at an attractive and reduced price.

Essential

The Essential package is designed for customers who do most maintenance themselves, but need Contiweb for the essential specialized maintenance.

We work together with your engineers to ensure optimal performance and keep costs under control. An on-site service visit is included in the package, focused on exchanging essential parts and clearing top priority items on a mutually agreed open item list. Access to our 24/7 Tech Support is included, as well as our MyContiweb software which gives you a clear vision of your machine performance, including consumption of gas and other resources.

A machine performance assessment twice a year highlights areas to be addressed, ways to improve performance, and how to reduce costs. Spare parts are offered with an attractive discount.

Achievement

The Achievement package is for customers who plan yearly maintenance and have a strong focus on uptime and performance. A yearly pro-active maintenance visit is included, as well as all the recommended preventive spare parts. We supervise the maintenance, and because our Field Service Specialists and your engineers work closely together on the maintenance we ensure labor costs are minimized. A fixed travel budget and labor rate keeps costs predictable.

We also provide an extensive Machine Performance Assessment every quarter based on actual machine data with actionable recommendations to improve performance and uptime. There’s also a quarterly Regional Service visit by a dedicated Contiweb engineer for troubleshooting, uptime improvement and training of your engineers. In our experience, a combination of proactive maintenance and regional service leads to a proven 25% decrease in downtime. 24/7 Tech Support and access to MyContiweb come as standard.

Performance

The Performance package is designed for customers who plan yearly maintenance and have a strong focus on uptime and performance. We take care of the full scope of maintenance. A yearly pro-active maintenance visit is standard, including all required manpower and parts to carry out inspection, adjustments and for changing parts preventively. We monitor your equipment daily to review performance and pro-actively advise you on any actions that need to be taken. A product specialist is available for any performance related issues. We strive to meet a 99% performance level for your equipment.

A quarterly Regional Service visit by a dedicated engineer for troubleshooting, uptime improvement and training of your engineers is also included. A quarterly extensive Machine Performance Assessment based on actual machine data gives you actionable recommendations to improve performance and uptime. A fixed travel budget and labor rate ensure costs are predictable. Access to MyContiweb and 24/7 Tech Support are also included.

Vous souhaitez en savoir plus ?

Si notre offre d'entretien dynamique vous intéresse et si vous souhaitez en savoir plus, veuillez contacter votre directeur de comptes.

Coordonnées du service commercial

+31 485 597 111
sales@contiweb.com