Pro-Active Maintenance

Erfahrung und Know-how

Bei Contiweb sind wir der Meinung, dass langfristige Beziehungen und gegenseitiges Engagement der Schlüssel zur Gewährleistung der Kontinuität sind. Aus diesem Grund haben wir unsere Service Support Agreements eingeführt. Ein Serviceprogramm, das aus vier verschiedenen Paketen besteht, die eine Reihe von Bedürfnissen und Wartungsphilosophien abdecken.

Kunden, die ihre Anlagen nur gelegentlich von Contiweb warten lassen und keinen Service-Support-Vertrag abschließen möchten, können dennoch von der umfangreichen Erfahrung und dem Know-how von Contiweb profitieren, indem sie unsere Pro-Active Maintenance nutzen.

Inspektion und Wartung

Pro-Active Maintenance ist eine Kombination aus Inspektion und Wartung in strukturierter Form und zu einem bestimmten Zeitpunkt. Mit diesem Programm können Sie von unserem Wissen profitieren, während regelmäßige Kontrollen zusätzliche Wartungskosten und ungeplante Ausfallzeiten verhindern. Dieser Service gibt Ihnen die Gewissheit, dass sich Ihre Geräte in einem optimalen Zustand befinden.

Sie können sich für die Sicherheit entscheiden, dass alle Arbeiten von Contiweb-Servicemitarbeitern durchgeführt werden, oder Sie können die Wartung durch Ihr eigenes Personal durchführen lassen, oder eine Kombination daraus wählen. Pro-Active Maintenance ist für alle Anlagen von Contiweb und für Vits-Trockner erhältlich. Bitte kontaktieren Sie Ihren Kundenbetreuer für weitere Informationen.

Support

The Support package is designed for customers who are fully self-sufficient, but want to assure themselves of support from Contiweb when they need it.

You receive 24/7 access to our Tech Support. Our MyContiweb software gives you a clear vision of your machine performance, including consumption of gas and other resources. A yearly machine performance assessment highlights areas to be addressed, ways to improve performance, and how to reduce costs.

Any spare parts you need are available with an attractive discount. An on-site service visit is available at an attractive and reduced price.

Essential

The Essential package is designed for customers who do most maintenance themselves, but need Contiweb for the essential specialized maintenance.

We work together with your engineers to ensure optimal performance and keep costs under control. An on-site service visit is included in the package, focused on exchanging essential parts and clearing top priority items on a mutually agreed open item list. Access to our 24/7 Tech Support is included, as well as our MyContiweb software which gives you a clear vision of your machine performance, including consumption of gas and other resources.

A machine performance assessment twice a year highlights areas to be addressed, ways to improve performance, and how to reduce costs. Spare parts are offered with an attractive discount.

Achievement

The Achievement package is for customers who plan yearly maintenance and have a strong focus on uptime and performance. A yearly pro-active maintenance visit is included, as well as all the recommended preventive spare parts. We supervise the maintenance, and because our Field Service Specialists and your engineers work closely together on the maintenance we ensure labor costs are minimized. A fixed travel budget and labor rate keeps costs predictable.

We also provide an extensive Machine Performance Assessment every quarter based on actual machine data with actionable recommendations to improve performance and uptime. There’s also a quarterly Regional Service visit by a dedicated Contiweb engineer for troubleshooting, uptime improvement and training of your engineers. In our experience, a combination of proactive maintenance and regional service leads to a proven 25% decrease in downtime. 24/7 Tech Support and access to MyContiweb come as standard.

Performance

The Performance package is designed for customers who plan yearly maintenance and have a strong focus on uptime and performance. We take care of the full scope of maintenance. A yearly pro-active maintenance visit is standard, including all required manpower and parts to carry out inspection, adjustments and for changing parts preventively. We monitor your equipment daily to review performance and pro-actively advise you on any actions that need to be taken. A product specialist is available for any performance related issues. We strive to meet a 99% performance level for your equipment.

A quarterly Regional Service visit by a dedicated engineer for troubleshooting, uptime improvement and training of your engineers is also included. A quarterly extensive Machine Performance Assessment based on actual machine data gives you actionable recommendations to improve performance and uptime. A fixed travel budget and labor rate ensure costs are predictable. Access to MyContiweb and 24/7 Tech Support are also included.

Möchten Sie mehr erfahren?

Wenn Sie an unserem Angebot der proaktiven Wartung interessiert sind und mehr darüber erfahren möchten, wenden Sie sich bitte an Ihren Kundenbetreuer.

Ihr Contiweb Ansprechpartner

Andreas Pohl
+31 485 597 111
sales@contiweb.com

CONTI-18632-Profielfotos-600x600px-Andreas Pohl

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