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Contiweb Pro-Active Maintenance

Pro-Active Maintenance

Esperienza e know-how

In Contiweb crediamo che le relazioni a lungo termine e l'impegno reciproco siano fondamentali per garantire la continuità. Ecco perché abbiamo introdotto i nostri Service Support Agreements. Un programma di assistenza composto da quattro diversi pacchetti che si adattano a diverse esigenze e filosofie di manutenzione.
 
I clienti che desiderano che le loro apparecchiature siano manutenute da Contiweb solo occasionalmente e non desiderano acquistare un Contratto di assistenza possono comunque beneficiare della vasta esperienza e del know-how di Contiweb, utilizzando la nostra Manutenzione proattiva.

Ispezione e manutenzione

La manutenzione proattiva è una combinazione di ispezione e manutenzione in modo strutturato, in un momento specifico e programmato. Questo programma vi permette di beneficiare delle nostre conoscenze, mentre i controlli regolari evitano costi aggiuntivi di manutenzione e tempi di inattività non programmati. Questo servizio vi dà la tranquillità di sapere che le vostre attrezzature sono in ottime condizioni.

Potete scegliere la sicurezza di un personale di assistenza Contiweb che svolge tutte le attività, oppure affidare la manutenzione al vostro personale, o una combinazione. La manutenzione proattiva è disponibile per tutte le apparecchiature Contiweb e per gli essiccatori Vits. Per maggiori informazioni, contattate il vostro Account Manager.

Ispezione e manutenzione delle apparecchiature Contiweb

Support

The Support package is designed for customers who are fully self-sufficient, but want to assure themselves of support from Contiweb when they need it.
 
You receive 24/7 access to our Tech Support. Our MyContiweb software gives you a clear vision of your machine performance, including consumption of gas and other resources. A yearly machine performance assessment highlights areas to be addressed, ways to improve performance, and how to reduce costs.
 
Any spare parts you need are available with an attractive discount. An on-site service visit is available at an attractive and reduced price. 

Essential

The Essential package is designed for customers who do most maintenance themselves, but need Contiweb for the essential specialized maintenance.

We work together with your engineers to ensure optimal performance and keep costs under control. An on-site service visit is included in the package, focused on exchanging essential parts and clearing top priority items on a mutually agreed open item list. Access to our 24/7 Tech Support is included, as well as our MyContiweb software which gives you a clear vision of your machine performance, including consumption of gas and other resources.

A machine performance assessment twice a year highlights areas to be addressed, ways to improve performance, and how to reduce costs. Spare parts are offered with an attractive discount. 

Achievement

The Achievement package is for customers who plan yearly maintenance and have a strong focus on uptime and performance. A yearly pro-active maintenance visit is included, as well as all the recommended preventive spare parts. We supervise the maintenance, and because our Field Service Specialists and your engineers work closely together on the maintenance we ensure labor costs are minimized. A fixed travel budget and labor rate keeps costs predictable.
 
We also provide an extensive Machine Performance Assessment every quarter based on actual machine data with actionable recommendations to improve performance and uptime. There’s also a quarterly Regional Service visit by a dedicated Contiweb engineer for troubleshooting, uptime improvement and training of your engineers. In our experience, a combination of proactive maintenance and regional service leads to a proven 25% decrease in downtime. 24/7 Tech Support and access to MyContiweb come as standard. 

Performance

The Performance package is designed for customers who plan yearly maintenance and have a strong focus on uptime and performance. We take care of the full scope of maintenance. A yearly pro-active maintenance visit is standard, including all required manpower and parts to carry out inspection, adjustments and for changing parts preventively. We monitor your equipment daily to review performance and pro-actively advise you on any actions that need to be taken. A product specialist is available for any performance related issues. We strive to meet a 99% performance level for your equipment.
 
A quarterly Regional Service visit by a dedicated engineer for troubleshooting, uptime improvement and training of your engineers is also included. A quarterly extensive Machine Performance Assessment based on actual machine data gives you actionable recommendations to improve performance and uptime. A fixed travel budget and labor rate ensure costs are predictable. Access to MyContiweb and 24/7 Tech Support are also included. 

Volete saperne di più?

Se siete interessati alla nostra offerta di manutenzione proattiva e volete saperne di più, contattate il vostro Account Manager.

Referente di vendita

+31 485 597 111
sales@contiweb.com

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