CUSTOMER SUPPORT

SERVICES

At the heart of our offering is a full-service solution which comprises a free 24/7 technical support network along with access to a remote diagnostic software tool. Added- value innovations like these provide packaging printers like you with peace of mind that uptime will be maximized and technical issues prevented before they arise. This makes Contiweb the obvious choice for reliability and consistency.

24/7 Local Service Support

After you’ve signed the dotted line our partnership really ramps up as we manage the seamless installation, training and after-sales support needed to ensure that you’re up and running and enjoying your Return on Investment in no time at all.

With a strong focus on service, we believe that your problem is our problem. We pride ourselves in resolving any issue. If your hardware goes down or you want to upgrade, our 24/7 support network is just a phone call away. With over 40 worldwide field engineers strategically located in key regions, you can enjoy quick and professional local support in the case of breakdowns, revisions, upgrades or if you want to discover how you can optimize your operation.

Technical Support When You Need it Most

Have you ever noticed that often something goes awry with your print line during peak periods? If that’s the case, our 24/7 technical support network is on-hand to get back you back up and running in no time. Utilizing PARS, our technicians can remotely identify issues via VPN, along with a central information system. This not only provides detailed analysis of the historic and present status of your equipment, but allows our team to quickly diagnose and resolve the issue. Solutions like this ensure that you can benefit from tailored advice, specific to the issue and around the clock.

It's all about

RETURN ON INVESTMENT

Also interesting

LABEL & FLEXIBLE PACKAGING


The Contiweb Thallo is highly suitable for printing on film substrates, metal foils and multi-layer laminates and therefore to produce in-mould labels, wrap around labels, shrink sleeves and flexible packaging for food and non-food.

Get answers

FREQUENTLY ASKED QUESTIONS

Also interesting

GUIDE TO OFFSET PRINTING


If you would like to know more about offset technology for printing flexible packaging you can download the Contiweb Guide to Offset Printing. In this extensive guide you will find information about offset printing technology in general, the offset process, environmental aspects and costs.

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